LivePerson – AI Tool for Chatbots

What is LivePerson?

LivePerson is a Conversational AI platform designed for businesses to streamline customer experiences and communicate effectively. This platform embraces automation-first customer experiences, providing scalability, enhanced engagement and tangible results. With key products like the Conversational Cloud, Generative AI, Voice AI, LivePerson enables businesses to deliver personalized digital experiences, leverage large language models responsibly, and create seamless customer experiences across voice and messaging channels.A distinctive feature of this platform includes the AI Chatbot Toolset that enables more effective conversations with AI chatbots. It also offers Intelligent Insight products that use data and insights to improve customer engagement and agent performance. LivePerson offers Organizational Integration products that help you unlock more data and provide increased flexibility for your business. It offers industry-specific solutions for sectors like Financial Services, Retail, Telecom and Cable, Travel & Hospitality, and Automotive. It provides specialized services for different use cases such as Customer Service, Conversational Commerce, B2B Sales & Marketing, and IT Service Management. Apart from its sophisticated, AI-driven products, LivePerson also offers professional services to help businesses embark on their conversational journey, and technical support for around-the-clock assistance. In addition, LivePerson has established partnerships with various third-party vendors, further expanding its portfolio and the possibilities for its users.All these resources combined provide an AI solution dedicated to making customer-business conversations more efficient, personalized, and effective.

Key Features

• Automation of Customer Intentions through AI: Thanks to customer intent modeling and intelligent automation, this feature enables rapid and effective responses to users' needs without human intervention, thereby reducing operational costs and improving the customer experience.
• Optimization of Engagement Across Different Channels: This platform integrates conversations across multiple channels, ensuring a unified customer experience. It facilitates user engagement wherever they are, thereby improving satisfaction and customer retention.
• Insights and Advanced Analytics for Conversational Intelligence: The software provides detailed analyses of customer interactions, enabling companies to understand and optimize purchase journeys. This helps brands make informed decisions for a more robust business strategy.

Frequently Asked Questions

Looking for Alternatives?

If LivePerson doesn't fit your needs, explore other AI tools for chatbots in our directory. We have curated over 2,500 tools to help founders find the perfect solution.