AI technician for MSPs that automatically resolves L1 and L2 tickets.
Rallied is an AI-powered virtual technician designed specifically for Managed Service Providers (MSPs). It integrates directly into workplace communication platforms like Slack or Microsoft Teams and connects to core MSP systems including Professional Services Automation (PSA) software, Remote Monitoring and Management (RMM) tools, and Microsoft 365. The AI autonomously resolves Level 1 and Level 2 technical support tickets, such as password resets, software installation requests, and access permission issues, within minutes. This automation reduces the manual workload on human technicians, allowing MSPs to handle higher-volume contracts and focus their skilled staff on more complex tasks. The product aims to improve ticket resolution speed, reduce operational costs, and enhance service scalability for IT service businesses.
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